Privacy Policy

We collect information that is necessary to provide, secure, and improve the FarmAssist platform. This includes information you provide directly when you create an account, update your profile, or use our services; information generated through your farm activity, fields, crops, livestock, and service interactions; and technical information collected automatically when you access the platform.

Personal information may include your name, email address, phone number, account credentials, profile preferences, and billing information where applicable. Agricultural data may include GPS or farm location details, field boundaries, crop records, livestock information, weather and environmental data, and related operational records. Technical information may include device type, browser and operating system details, IP address, usage patterns, and diagnostic or error data.

We use your information to operate and maintain the FarmAssist service, provide agricultural insights and recommendations, process payments and subscriptions, and deliver customer support. We may also use such information to send service updates, account notifications, weather or operational alerts, and other communications that are relevant to your use of the platform.

In addition, we may analyse usage patterns and other non-identifying information to improve functionality, enhance reliability, develop new features, and produce anonymised and aggregated insights that support broader agricultural planning and service improvement. Where required by law or necessary for the operation of the service, we may process your information on the basis of contract, legitimate interest, consent, or legal obligation.

In accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), you may request access to your personal data, correction of inaccurate information, deletion of your data where permitted, restriction of certain processing activities, objection to processing, and portability of your data where technically feasible.

To exercise any of these rights, please contact us at info@netagrow.com. We will review your request and respond within the timeframe required by applicable law. In some cases, we may ask for reasonable information to verify your identity before acting on your request.

We implement administrative, technical, and organisational safeguards designed to protect your personal and agricultural data from unauthorised access, use, alteration, or disclosure. These measures include encryption in transit and at rest, role-based access controls, secure authentication practices, monitoring, and regular security review.

Your information is stored on secure systems operated by trusted service providers and retained only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Where applicable, account information is kept while the account remains active, while operational and billing records may be retained for longer periods where required for historical, accounting, or legal purposes.

We do not sell your personal data. We may disclose information to trusted service providers where this is necessary to operate, secure, and improve the platform, including providers of hosting, payment processing, communications, analytics, and mapping-related services.

We use cookies and similar technologies to maintain sessions, remember user preferences, protect account security, and understand how visitors interact with the platform. Some cookies are strictly necessary for the operation of the service, while others support analytics and functional improvements.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and availability of some features.